Are utensils, plates, napkins, serving spoons, and tongs provided?
Just let us know what tableware and utensils you need — whether that’s chopsticks, soup bowls, or anything in between. If you have a daily or weekly meal, we’ll document your requests in your account profile to ensure that each meal has the items you need.
If you would like something special, like wire racks and sternos, please let us know. We’ll make sure you’re set up with everything you need for a great meal experience.
What does setup look like?
Food is delivered based on your preferences. We can do anything from a casual drop-off of disposable trays to full setup of chafing dishes
and serving utensils. Just let us know what you prefer!
When we set up your meal, we are happy to arrange it in whatever way makes sense for your space and your team. If you don’t have a preferred layout, we will organize the dishes in a way that lets your group get their meals quickly. Each dish will have a label in front of it which provides a brief description and a list of all possible food allergens.
Can I be notified when my order arrives?
Yes! You can receive both email and text notifications. To select how you would like to be notified, log in
and click on the menu in the upper left corner. Select “My Profile,” and then click on the “Preferences” tab at the top. There, you can check the boxes to receive emails or (text) notifications.
If there’s a problem with my order, what do I do?
If anything at all is wrong, please let your dedicated account manager know. Whether it’s a missing ingredient or the surprise arrival of additional guests, we can work with you in real-time to fix it. We’re not happy until you’re happy.
How do I give feedback on my meal?
After each meal, you and your team can access the feedback form by signing in
. We look forward to your comments on the food, the portioning, and the service. You will also receive a copy of the feedback form via email.
Your dedicated account manager reads every piece of feedback submitted and incorporates it into your next order, so each meal is better than the last!